Terms & Conditions

By hiring equipment from Prompt Party Hire, the Hirer agrees to the following terms. These conditions are binding whether or not a signed copy is returned. "Owner" refers to Prompt Party Hire, its employees and agents. All equipment remains the property of Prompt Party Hire at all times, except for sale items (# denotes sale items).

Booking & Deposits

All hires are subject to availability. We recommend booking 4–6 weeks in advance. A deposit of $50 or 20% of the order value (whichever is greater) is required to confirm a booking. Final quantities can be confirmed 1–2 weeks before your event.

Where a marquee or large installation is involved, a site inspection may be required before a quotation can be finalised. All quotations assume standard install and dismantle within normal working hours.

Payment Terms

We accept cash, credit card, and direct deposit. All payment options and instructions are detailed on your invoice. Full payment, including any security deposit, is due prior to delivery unless alternative arrangements have been agreed in writing.

•  All prices exclude GST, cartage, delivery, labour, and installation unless stated otherwise. Prices are subject to change without notice.
• Security deposits are returned within 7 days of collection, less any charges for damage or shortages.
• Additional charges may apply for weekends, public holidays, and after-hours deliveries and collections.
• Standard delivery pricing applies to street-level access. Additional charges apply for multi-level access or extended load-in distances.

Cancellation Policy

• 28+ days notice: Full refund of all monies paid.
• Less than 28 days: The required deposit is forfeited. Any amount paid above the deposit is fully refundable, unless prior quantity alterations have been agreed.
• After delivery: Charged at the full invoiced rate.

Hire Period

Standard rates are for one hire up to a 48-hour period, beginning at delivery and ending at collection. Extended hire is available on most items – surcharges may apply. Please advise us at the time of booking if you require equipment for longer.

The Hirer is responsible for all equipment throughout the hire period.

Delivery & Pickup

We deliver and collect all hired equipment. Delivery charges apply and vary by location. Please request a quote for your area at the time of booking.  

Client pick up is available from our warehouse for smaller items/qty’s. Please ensure your vehicle is sufficiently equipped to carry the hired items. Drivers licence must be produced for all client pick ups 

All equipment is cleaned and tested by the Owner prior to delivery. Electrical goods are tested and tagged before dispatch.

The Owner's identification, trademarks, logos, and trade names may appear on hired equipment.

Damage & Liability

The Hirer is responsible for all equipment during the hire period. Any damage, loss, or shortages resulting from misuse or negligence must be paid for in full by the Hirer.

• In the event of equipment breakdown or failure, the Hirer must not attempt to repair or modify any hired equipment without prior consent from the Owner. The Owner reserves the right to inspect any hired equipment at any time during the hire period.
• The Hirer acknowledges they have received adequate instructions on the correct use of their hired equipment – whether by demonstration, verbal, or written instruction.
• Prompt Party Hire is indemnified against all property damage and personal injury arising from the Hirer's use of equipment during the hire period.

Note: No open fires, BBQs, or crepe paper inside marquees. Any resulting damage will be charged to the Hirer.

Equipment Care

No cleaning is required before collection. We'd prefer you enjoy your day and leave that to us. Please use all items as intended:

• Slush machine syrups are supplied by Prompt Party Hire only. Do not use your own cordial. Incorrect ratios can damage the machine and repair costs will be charged to the Hirer.
• All heaters may be used inside clear span marquees but must remain a minimum of 1.5m from the walls. Only column heaters may be used inside pop-up marquees, placed centrally.
• Alcohol may be added to the slush machine, however Prompt Party Hire does not supply or handle alcohol. All responsibility for the responsible service of alcohol rests with the Hirer.

Force Majeure

If an act of nature or circumstances beyond either party's control (including strike, crime, riot, war, or epidemic) prevent the event or the Owner from fulfilling its obligations, the Owner will notify the Hirer in writing and its obligations may be suspended accordingly. In the case of weather or natural event cancellation, all monies paid may be held as credit toward a future date; if the event is not rescheduled, amounts paid above the minimum deposit are refundable and the deposit is forfeited. Prompt Party Hire will not be liable for any loss or damage suffered by the Hirer as a result of such events.