Privacy Policy

Prompt Party Hire ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and any enquiries, bookings, or communications you make with us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

When you make an enquiry, request a quote, or book with us, we may collect:

• Name
• Email address
• Phone number
• Event date and event type
• Delivery address or event postcode
• Details about the products or packages you're interested in
• Any other information you choose to include in your message to us

We only collect what we need to respond to your enquiry and provide our services.

2. How We Collect Information

We collect personal information directly from you when you:

• Fill out our online enquiry or quote request form
• Call, email, or message us
• Book our products or services

We do not collect personal information from third parties unless you've given us permission to, or it's required to fulfil your booking (for example, coordinating delivery).

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide a quote
• Process and manage your booking
• Coordinate delivery, setup, and collection
• Communicate with you about your event and any changes
• Improve our website and services
• Send you updates or promotional offers, if you've opted in (you can unsubscribe at any time)

We will never use your personal information for a purpose you wouldn't reasonably expect.

4. Sharing Your Information

We don't sell or rent your personal information to anyone.

We may share your information with trusted third parties only where necessary, such as:

• Delivery or logistics partners, to coordinate drop-off and collection
• Payment processors, to handle deposits or payments securely
• IT and website service providers, who help us operate our site and store data securely

Any third party we work with is only given the information needed to perform their specific task, and is expected to handle it securely.

We may also disclose information if required by law.

5. Cookies and Website Analytics

Our website may use cookies and similar tools (such as Google Analytics) to understand how visitors use our site and improve your experience. These tools may collect general information like your browser type, pages visited, and time spent on the site. This information is not used to personally identify you.

You can disable cookies through your browser settings, though some parts of our website may not function as intended if you do.

6. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, or disclosure. This includes secure storage of enquiry and booking data and restricting access to authorised staff only.

While we take security seriously, no method of storage or transmission over the internet is completely secure. We can't guarantee absolute security, but we are committed to protecting your information to the best of our ability.

7. Access, Correction, and Deletion

You have the right to:

• Ask what personal information we hold about you
• Request that we correct any inaccurate information
• Request that we delete your personal information, where reasonably possible

To make any of these requests, contact us using the details below. We'll respond within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to other websites (such as social media platforms). We aren't responsible for the privacy practices of those external sites, and we encourage you to review their own privacy policies.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page, with the "last updated" date shown above.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:

Prompt Party Hire
Phone: 1300 005 515
Email: info@promptpartyhire.com.au
Postal Address: PO Box 1064, Craigieburn, Victoria 3064

If you feel your privacy concerns haven't been resolved, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.