Frequently asked questions

Absolutely. We’re happy to meet and talk through what you need, especially for marquee hire where a site inspection may be required. We’ll make sure everything is clear before you commit to anything.

Yes, final quantities can be confirmed 1 to 2 weeks before your event. That said, we recommend booking your maximum numbers upfront so we can hold enough stock for you.

All equipment hire is subject to availability, so the sooner the better. Generally booking 4 to 6 weeks ahead will ensure we have everything you need for your date. A deposit of $50 or 20% (whichever is greater) is required to secure your items.

Yes, we deliver and pick up. Delivery charges apply and will vary depending on your location. Get in touch for a quote to service your area.

We usually deliver on the day you need it and will confirm timing with you a couple of days before. We allow plenty of time to make sure your drinks are ready and chilled before your guests arrive.

This depends on the location, type and size of your marquee, the occasion and your overall requirements. We’ll work through the timing with you when you make your enquiry or booking.

We accept cash, credit card and direct deposit. All payment options and instructions will be outlined on your invoice. Payment must be cleared before any equipment is delivered, unless paying by cash on the day or prior arrangements have been made.

Our standard hire rates cover a 48 hour period. If you need equipment for longer, just let us know and we’ll work something out. A surcharge may apply for extended hire periods.

Yes, but Prompt Party Hire does not supply or handle any alcohol. All responsibility for the responsible service of alcohol rests with the customer.

No. All syrups are supplied by us. The machine requires specific ratios of syrup to water, so all syrups come premixed. Using incorrect products or ratios can cause damage to the machine.

Yes. All of our heaters can be used inside our clear span marquees, but must remain at least 1.5 metres from the walls. For pop up marquees, only our column heaters can be used and they must remain in the centre of the marquee.

Quite possibly. We’re continuously adding new products and not everything makes it onto the website straight away. Let us know what you’re after and we’ll look into it for you.